Effective Date: 02-02-2026
Thank you for using Qwikett, your multi-vendor platform for Food, Grocery, eCommerce, Pharmacy, and Parcel delivery services. This Refund Policy explains the conditions under which refunds may be issued.
By placing an order on Qwikett, you agree to this Refund Policy.
Refunds are processed based on the type of service and the issue reported. All refund requests must be raised through the app or by contacting support within the specified time frame.
Refunds, if approved, will be processed to the original payment method within 5–10 business days (depending on your bank/payment provider).
Refunds may be issued in the following cases:
Wrong item delivered
Missing items
Damaged or spoiled food
Order not delivered
Refunds are generally not applicable if:
The complaint is raised after a reasonable time from delivery
The issue is related to taste preference
The delivery was delayed due to circumstances beyond control (weather, traffic, etc.)
Partial refunds may be issued for missing or incorrect items.
Refunds or replacements may be provided if:
Product is damaged during delivery
Wrong product delivered
Product is expired (if applicable)
Return requests must be made within 24–48 hours of delivery. Items must be unused and in original packaging (where applicable).
Due to safety and hygiene regulations, medicines and healthcare products are generally non-returnable and non-refundable, except in cases where:
Wrong item was delivered
Product is damaged
Product is expired
Valid proof (images) may be required.
Refunds may be considered if:
Parcel was not delivered due to service failure
Parcel was lost while in transit
Qwikett is not responsible for:
Incorrect address provided by the sender
Restricted or prohibited items sent in violation of policy
Compensation, if applicable, may be limited to the declared parcel value.
Orders can be canceled before vendor confirmation without charges.
Once the vendor has accepted the order, cancellation may not be possible or cancellation charges may apply.
Pharmacy and prepared food orders usually cannot be canceled once processing has begun.
Approved refunds will be credited to:
Original payment method, or
Qwikett wallet (if applicable)
Processing time may vary depending on your payment provider.
For refund-related requests, please contact:
📧 Email: support@qwikett.com
📍 Address: 1209 Mountain Rd Pl NE, Albuquerque, NM 87110, USA
Please include your Order ID and relevant details for faster resolution.
Thank you for choosing Qwikett. We are committed to providing a fair and transparent service experience.
